30-Day money back guarantee (starting from the day of delivery). "Made to Order" purchases qualify for our 30-day money back guarantee.
Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll be happy to offer an exchange or full refund.
RETURN POLICY
Your complete satisfaction with our jewelry is guaranteed or items may be returned or exchanged within 30 days from when the package was received by you. You will only pay for return shipping and insurance cost. please note the following:
To be eligible for return, items must be in their original purchase condition, unworn, undamaged with original packaging and documentation, and shipped within 30 days.
For exchanging for a different item, we recommend returning for a refund and placing a new order. Refund is processed 48 hours after we receive your return.
NON-REFUNDABLE ITEMS:
Ring size under 4 (US) and larger than 9 (US)
Engraved jewelry, including rings
Engraved fees, sizing fees and shipping fees are not refundable
Custom orders are not refundable, if not sure please contact us first.
Eternity bands, ring with eternity option