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5320 250th Street, Queens, New York, NY 11362, USA.
service@nobelyates.com
Mon - Fri: 8:00AM - 6:00PM
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At Nobel Yates, our Lifetime Warranty covers defects in materials or workmanship, but not wear and tear, misuse, or accidental damage.
To initiate a claim, please contact Customer Service at service@nobelyates.com with a description of the issue and photos if necessary. We’ll guide you through the process.
Domestic
The primary courier service utilized within the United States is USPS(Free Shipping). The cost of upgrading rates range from $20 to $50,every package needs to be insured and signed.
International
We have chosen FedEx for international express delivery.Local duties and import taxes may apply in addition to our charges: you will be responsible for any customs duties or clearance for all international shipments.
Insurance and Tracking
Once your order is placed and payment is received, your order will be shipped as soon as it is ready. You will be emailed with a tracking number for the package. The package will be fully insured for transit and will require a signature for when it arrives.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Our return & exchange policy is designed with your satisfaction as our top priority.
1.NON-CUSTOM items can be returned within 30 days less a restocking fee and shipping fee (15% of the total price for each ring), and all items are required personal sizing and metal for you, so I am not able to issue full refunds.
2.Custom items cannot be returned. (Custom is considered anything we have designed for you, including full eternity, engraved items, and special size rings(Over 9US or Less than 3US).
Attention:
* Damaged or worn items will not be accepted for return or exchange.
* I don't accept the return which EXCEEDS the return period.
* Contact me for approval before your return and instructions.
* Buyers are responsible for return shipping costs.
Email:service@nobelyates.com