We want you to feel confident in your Nobel Yates jewelry. Eligible non-custom items may be returned within
30 calendar days of delivery, subject to the conditions below.
Because custom-made and personalized jewelry is created specifically for you, it is Final Sale and cannot be returned or exchanged due to a change of mind.
Return Eligibility
The 30-day return period begins when the carrier’s tracking confirms delivery to the shipping address.
To qualify for a return:
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Contact us and ship the item within 30 calendar days of delivery;
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Provide a valid return tracking number;
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Return the item unused, unaltered, and unworn except for reasonable try-on;
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Ensure it is free from damage, scratches, odors, or other signs of wear; and Include all original packaging, tags, certificates, appraisal reports, and documentation.
Returns that do not meet these requirements may be declined, subject to applicable law.
How to Start a Return
Email service@nobelyates.com with your order number, the item being returned, and the reason for the return.
We will provide return instructions and the appropriate return address. Please do not return jewelry to our corporate mailing address unless instructed to do so.
Return Shipping
For eligible change-of-mind returns, customers are responsible for return shipping and insurance. Returns must be trackable, require a signature, and be insured for the item’s full value. The item remains the customer’s responsibility until received by Nobel Yates.
If your item arrives damaged, defective, or incorrect, please contact us before returning it. We will provide instructions and, where appropriate, a prepaid return label.
Refunds
We will inspect your return and notify you when it is approved. Approved refunds are generally issued to the original payment method within 5–7 business days after inspection. Your bank or payment provider may require additional time to post the refund.
Refunds include the amount paid for the eligible item and applicable taxes. The following charges are generally non-refundable unless the return results from our error or applicable law requires otherwise:
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Paid expedited or international shipping charges;
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Return shipping and insurance costs;
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Customs duties, import taxes, VAT/GST/HST, and brokerage fees;
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Sizing, engraving, personalization, and other service fees.
Missing certificates, appraisal reports, packaging, or other supplied materials may delay the refund or result in a reasonable replacement charge where permitted by law.
Custom-made, personalized, and other Final Sale items are not eligible for a refund except where they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Exchanges
We do not process direct exchanges. To select a different eligible non-custom item, please return the original item for a refund and place a new order. Our team will be happy to help you choose a replacement.
Custom-made, personalized, and other Final Sale items cannot be exchanged due to a change of mind.
Custom and Final Sale Items
The following items are Final Sale and cannot be returned or exchanged due to a change of mind:
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Custom-Made Jewelry: Items created according to customer-selected or customer-requested specifications, including custom designs, specially selected stones or materials, or other individualized configurations;
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Special Ring Sizes: Rings sized below US 4 or above US 9;
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Engraved or Personalized Jewelry: Items with permanent engraving or other personalization; and
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Full Eternity Rings: Rings with stones extending around the full circumference.
We will identify an item as custom-made or Final Sale on the product page, during consultation, in a quote, or before production begins.
A standard Made-to-Order design is not automatically considered custom-made solely because it is produced after an order is placed. However, it will be Final Sale if it includes custom specifications, personalization, or another Final Sale condition listed above.
Final Sale restrictions do not limit available remedies when an item arrives damaged, has a manufacturing defect, differs from the approved order specifications, or when applicable law requires another remedy.
Damaged, Defective, or Incorrect Items
Please inspect your jewelry after delivery. If it arrives damaged, appears defective, or differs from your order or approved specifications, email service@nobelyates.com with your order number, a description of the issue, and clear photographs when available.
Please wait for our instructions before returning the item. Depending on the circumstances and applicable law, we may provide a repair, replacement, or refund.
Manufacturing-defect claims outside the return period are governed by our Warranty Policy. Delivery information is available in our Shipping Policy.
Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived.
Contact Us
We are happy to help with any return questions:
Nobel Yates, Inc.
Email: service@nobelyates.com
5320 250th Street
Queens, NY 11362
United States
Last Updated: October 8, 2026