FAQs

Here are some frequently asked questions and their answers.

1.Rush Order

Orders usually take 2-3 weeks to produce and 3-5 days to ship to the US. If you're in a rush, we offer a RUSH ORDER SERVICE that can complete production in about 12 business days and expedite shipping to arrive within 3-5 days.

And I NEED to charge you $50 for the Rush Order Service.

 

2.Do you accept the Payment Plan?

Yes! I accept payment plans. It can be a weekly or monthly payment plan as you wish.

Please note:
1. Your pieces will not be shipped until the final payment has cleared.
2. NO CANCELLATIONS for custom orders once production begins.
3. The minimum per payment will be $100.
4. Please contact us for more details.

 

3.Ring Size

I can make rings in any size. In the list, from US3 to US9. If you need a smaller or bigger ring size, pls ask me and we'll customize it for you!

 

4.Can I CANCEL the order before the item was shipped out?

Please contact me within 24 hours if you want to cancel the order. I do not carry any stock, all items are made to order. If the order exceeds 24 hours, I will subject to a restocking fee of $100.

 

5.Can i change my address once an order is placed?

Yes, sure you can. Please contact us ASAP ( Better within 48 hours) so that I can change your ring size before making your jewelry piece.

 

6.Are your diamond natural and conflict free?

All diamonds for my creation are conflict-free.
The suppliers I deal with are reputable diamond dealers for over 4 decades.
To assure you that the Diamond is natural, I will hand it over to a 3rd party lab for a certificate of appraisal, which would cost an additional $40.

 

7.Cancellation

Please contact me within 24 hours if you want to cancel the order. I do not carry any stock, all items are made to order. If the order exceeds 24 hours, I will subject to a restocking fee of $100.

A CUSTOM ITEM cannot be returned. If the custom order exceeds 24 hours, I will subject to a restocking fee of $200.

 

8.Resizing

I can resize your ring up or down 1 size once for free within the first year of purchase. Buyers will be responsible for the round trip shipping.
And if you want to resize it over 1 size, please send the old ring and I'll make you a new one with charging an additional $100.
However, not all rings can be resized. Please contact us.