FAQs

Below FAQ are some common concerns of our clients before purchasing , if you have other questions, please just send it to service@nobelyates.com

 

Q:Custom and Personalized Orders

A:Custom making is available in my shop. I offer any kinds of custom or personalized orders. If you have any idea of rings, welcome to contact me directly.Please note that we reserve the right to shelve and sell customized products.

 

Q:Rush Order

A:If you're want to receive it as soon as possible,I'd like to offer a rush service for having it done within approx 7-10 business days to finish and then 3-5 days for arrival.

 

Q:Payment Plans

A:I accept payment plans. It can be a weekly or monthly payment plan. The first payment will be $100 at least. and contact me your ring Size,Metal ,the frequency of the payments and how many payments would you like to do .When the first payment is made ,we start working on your order.

 

Q:Ring Size

A:I can make the ring in any ring size. In the list, From US3 to US9. If you need smaller or bigger ring size, pls ask me,we'll custom make it for you!

 

Q:Return

A:If you would like to return an item for any other reason, please contact me within 30 days of receipt, Unrelated to the quality of the item may be subject to a restocking fee of $100(each item) or more, depending on the specific circumstance.

 

Q:Cancel Order

A:Please contact me within 24 hours,if you want to cancel the order. I do not carry a stock, all items are made to order. If the order exceeds 24 hours, I will subject to a restocking fee of $100.Custom item is not allowed to be returned. If the custom order exceeds 24 hours, I will subject to a restocking fee of $200.

 

Q:Is Your Site Safe and Secure?

A:Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

 

Q:Customs and Import Taxes

A:Varies by country. For example, no tariff for imports under $ 800 to US. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Q:How Much Does Shipping Cost?

A:US shipments are free for all orders.

 

Q:What Is the Difference Between Diamonds and Colored Gems?

A:When dealing with precious stones, there are clear distinctions. Each type has its own particular chemical and physical properties. Diamonds exist in over 300 colors and are the rarest and most precious type of stone; they are prized for their high refractive index (giving it great brilliance), as well as their durability (they are the hardest mineral in the world, making it ideal for everyday wear). The second most common precious mineral that we work with is Sapphire. It exists in a large variety of colors, and is a great alternative to diamond because of its durability. In addition, we also offer lab grown diamonds and sapphires. Unless you are a gemologist and have access to gem lab equipment, you won’t be able to tell the difference between a created diamond or sapphire and a mined one.

 

Q:What size diamond should I get?

A:If you're unsure about what size diamond to select, consider choosing a size that represents the best that you can afford. Since we took the liberty of selecting diamonds at the best quality and value, we recommend opting for the largest size that fits within your budget.

 

Q:What Metals Do You Work With?

A:All designs are available in 14k & 18k white, yellow, and rose gold, as well as platinum,palladium. Certain designs such as plain wedding bands (where stone setting is not required) are available in sterling silver.

 

Q:International Shipment Protection

A:Safety is guaranteed. We are fully responsible for the loss or damage in transit.